Buying Cloth Diaper Products from DiaperExchange.com

Interested in exchanging your used cloth? More Info..

We want you to thoroughly enjoy your shopping experience! Here are a few guidelines and policies for buying from the Diaper Exchange.

Payment
All prices are in U.S. dollars. With the exception of Canada, no international orders are accepted at this time.

Our e-store is open 24 hours a day, 365 days a week! However, being a family business, we take weekends and evenings off. We'll almost always answer your email within 2 business days (Monday - Friday).

We accept PayPal for credit card or e-check payments. Items purchased with an e-check will not be shipped until the balance has cleared. Your credit card statement will read "Mommerce" for items purchased through PayPal.

We also accept money orders. Products will be held for 10 days from the time of purchase. If your money order is not received in 10 days, items will be "re-shelved" and up for grabs.

Store credit (earned by sending us your new or gently used cloth diaper products) can also be used to purchase from our exchange. Click Here for more info about earning store credit.

Our shopping cart is set to automatically send you a confirmation of your order. Don't panic if this doesn't happen.. some spam blockers will not allow emails from our system to reach you. If you paid with PayPal, you will get a confirmation from PayPal and you can rest assured that we received your order! If you paid with money order, I will contact you when your money order arrives safely.

Shipping
We will ship to the United States and Canada only. Sorry, no International orders at this time.

Shipping is your choice of USPS First Class or USPS Priority. We cannot be responsible for packages lost in the mail. Insurance (up to $50) is always available for an additional $2.00 charge.

We endeavor to ship in stock items within 2-3 business days after purchase (although most items ship next business day). We ship Monday through Friday. In stock orders will always be shipped within 5 business days unless otherwise stated. I do not consider Saturday or Sunday to be "business days". Please be aware that holidays often slow the mailing process.

FREE USPS Ground shipping on orders over $100.00!

Products
We will do our best to accurately describe and depict products, as well as provide measurements and reveal flaws or wear. Quality is very important to us. We don't sell anything we wouldn't put on our own children.

We make no guarantees on the fit, construction, safety, or reliability of second hand products sold through the Diaper Exchange. If you have any questions, please email us prior to purchasing. No refunds or returns at this time.

More questions? Try our F.A.Q.'s Page