Frequently Asked Questions
Related Pages: Learn About Exchanging // Shipping Rates

Q. I see lots of diapering products labeled" Wahm made". What does that mean?

A. Wahm stands for "Work At Home Mom". Many of our diaper products are not commercially produced but are made by home sewers. If we know it was handmade but aren't sure by who (or the Mom doesn't operate under a "brand" name) we simply list it as "Wahm made".

Q. Do you guarantee products sold on the Exchange? Can I return diapers that don't fit correctly?

A. We will try our best to describe products accurately, provide good pictures, and supply measurements, but we can't make guarantees about the fit or performance of anything sold second hand on the site. If you have concerns, be sure to measure your child or email us with specific questions before making a purchase. Returns and refunds are not available at this time.

We cannot be responsible for packages lost in the mail. Delivery confirmation and/or insurance is available and suggested for large purchases.

Q. Do you offer cash payments for diapers?

A. Cash is an option if you choose to consign your diapers. However, we have a limited number of consignment slots open at a time. You can find out more about consigning on our consignment page.

Q. If I've accepted store credit but can't find anything on the exchange I want to buy, can I "cash out" my credit or switch to consignment?

A. No. Once you've accepted credit and the transaction is complete (you've shipped your diapers) you are locked into your original decision. If you can't find anything you like or you no longer need cloth products, you can transfer your credit to someone else if you'd like, but we will not be able to pay you cash in lieu of your credit.

Q. How much will you pay me for my diaper products?

A. It depends. In general, we'll be more likely to extend higher credit for larger lots in new or like new condition. You can probably expect an offer of 25 - 50% of new retail if your items are used, depending on the condition, size, brands, and accuracy of your description. Well offer slightly more for new, unwashed and unworn cloth products. You'll get the maximum credit offer with accurate and detailed descriptions of your lot. We determine "market value" by watching auction trends. You can get a good estimate of credit to expect from our credit chart.

If you are accepted as a consignor, you set the prices for your items. We take a 30% commission from the final selling price to cover our time to list and fees.

Q. Are there any products you won't take for exchange or consignment?

A. We take items in "very good" to "excellent" condition. We must refuse items showing excessive wear (seams opening, excessive fraying), items that are excessively stained, items with missing or defective closures (i.e. snaps broken or hook & loop pulling away or not tight), and items with foul odors. Although faint staining is acceptable, we can't take the time to "sun out" major stains. Due to some families' sensitivities to cigarette smoke, we will not accept products from smoking households.

We are also unable to sell new handmade diapers sewn from trademarked patterns from non-licensed seamstresses. For example, CuddleBuns™ and VeryBaby™ patterns are available to the public, but a special license is required to sew and sell these products. If you do have a cottage license to sell these products, special arrangements may be available. Contact us for details. Secondhand "brand names", however, are saleable.